Click on any question to expand the answer. Please feel free to contact us for more information if needed.

  • À la réception / At reception

We can provide legal information, advocacy and support on a range of issues, including housing, pensions, welfare and other government programs. You can consult our Storefront page for a more complete and detailed list, or call us if you are not sure. If we do not help with your type of problem, we may be able to refer you to other services or organizations.

No, we do not help specifically with apartment searches. However, we can refer you to resources that could help in your search.

Depending on the problem, we can give you information and explain how to follow up. If your building is within our service area, our Outreach team may be able to visit and give information to other tenants. You can also feel free to refer other tenants to our services.

No. Our staff and trained volunteers give information on rights, responsibilities and options based on the law, but we are not a legal aid clinic where you can consult directly with a lawyer. We can refer you to legal services if that is what you need.

We do not provide legal services, such as representing people in court. However, we can refer you to legal clinics or to lawyers if necessary.

We help to fill forms related to our areas of intervention. You can consult our Storefront page for more information. In other cases, we may be able to refer you to other places for help.

We do not offer money or direct financial assistance. We can help by seeing if you are eligible for benefits and helping you to apply for these benefits. We can also refer you to other resources that can help.

Yes! You can consult our Participate page to find out what the various volunteer possibilities are.

Project Genesis is a non-profit organization; people do not pay to access our services. We rely on a combination of public funding, foundation and organizational grants, and private and individual donations to finance our operations. You can consult our Annual Report for a full list of our donors. We are sincerely grateful to them all!

We happily accept all donations, regardless of the amount, and will issue a receipt for any donation of $10 or more. Thank you for your generosity!

No, our Storefront services are available to people from any neighbourhood.

Within our areas of intervention, our Individual Services are available to everyone. For example, we do not refuse service based on immigration status, age, religion, country of origin, neighbourhood in which you live, income or housing situation. Our services are free of charge and confidential.

We typically ask for your name and contact information, as well as some identifying questions (such as your country of origin and date of birth) for filing and statistical purposes. These statistics help us analyze our services and allow us to report on our work to funders. However, we never oblige you to provide any identifying personal information, and we will gladly provide services to you even if you choose not to do so.

No, you can call us or come to our Storefront directly. You do not need a referral.

You can consult our Storefront page for our drop-in hours. People are seen on a first-come, first-served basis, so waits are sometimes long and we cannot predict waiting times in advance. We always recommend that you come at least 2 hours before closing time.

No, we do not make appointments for Storefront services. People are seen on a first-come, first-served basis, so waits are sometimes long and we cannot predict waiting times in advance.

Our Storefront drop-in hours vary during the week to accommodate a variety of schedules. If you can’t come during our opening hours, you can call us and receive information by phone. We may also be able to direct you to other services that fit your schedule.

Our Home Advocacy Services bring our Storefront services to people’s homes in the case of mobility problems or visual impairment. However, this service is only available if you live within our service boundaries. Please consult the Home Advocacy Services page, or call us for more information.

  • Au Storefront / At the Storefront