Project Genesis’ drop-in Storefront offers free-of-charge, confidential help in areas such as housing, welfare, pensions, and family allowances (please see the full list below). Our services are available to everyone; for example, we do not refuse service based on immigration status, age, religion, country of origin, neighbourhood in which you live, income or housing situation.

We provide information to help people understand their legal rights and responsibilities. We also offer different types of assistance to ensure that people’s rights are respected and that they have access to the benefits and services for which they are eligible.

We offer a walk-in service with trained volunteers supervised by experienced and knowledgeable staff. We also provide information by telephone. In some cases, we are able to provide services in languages other than English and French; please call for more details.

Through the situations we see, we gain valuable insight on how social policies affect people’s day-to-day lives, which in turn informs Project Genesis’ community organizing work.

OPENING HOURS

The Storefront is a drop-in centre; you do not need an appointment. People are seen on a first-come, first-served basis, so waits are sometimes long and we cannot predict waiting times in advance. Please come at least 2 hours before the end time each day, and bring any pertinent documents with you.

Storefront hours

DAYS CLOSED
We close during national and certain other holidays, and occasionally for administrative purposes. Click to check our closing days, or call us at 514-738-2036 to verify that we are open before coming.

If you wish to receive information by telephone, please call Project Genesis at 514-738-2036 and ask to speak with an advisor.

Areas of intervention

We provide legal information, advocacy and support in the areas below. Click on each area to see common examples of what we do. For other areas, we may be able to refer to other resources. If you are unsure if we help with a particular issue or have questions about our services, feel free to call and ask. You may also find answers to your questions on our Frequently Asked Questions page.

Housing

  • Explain rights and obligations of landlords and tenants
  • Give information and help with the following:
    • Rent increases
    • Evictions
    • Repossessions
    • Lack of heating
    • Repairs
    • Mould
    • Vermin (such as bedbugs, cockroaches, mice, etc.)
  • *For Low Cost Housing applications, please refer to our Social Housing Workshops

Welfare

  • Explain Welfare benefits, special benefits, and check eligibility
  • Apply for benefits, including filling forms and helping with supporting documents
  • Help with  the following types of problems:
    • Your application was refused, or benefit was cut
    • You have a debt to welfare

Pensions

  • Explain government pensions and check eligibility
  • Apply for federal pensions (Old Age Security, Allowance, Allowance for the Survivor, Guaranteed Income Supplement), including filling forms and helping with supporting documents
  • Apply for Quebec pensions (Retirement, Survivor, Disability), including filling forms and helping with supporting documents
  • Help with problems, including eligibility and amounts

Family Allowances

  • Explain family allowances and check eligibility
  • Apply for Canada and Quebec child benefits (CCTB and QCA), including filling forms and helping with supporting documents
  • Help with problems related to these benefits, including eligibility

Shelter Allowance

  • Explain Shelter Allowance and check eligibility
  • Apply for Shelter Allowance (forms not provided)

Medicare and Medication Insurance

  • Explain the programs and check eligibility
  • Apply for or renew Medicare, including filling forms and helping with supporting documents
  • Help with eligibility problems, including proving residence

An inside look

Priscilla
Rodolfo (right)
Estrelita
Camille