Project Genesis helped me apply for my pension. They did so much for me – they did everything! The application process took such a long time. It was very stressful. The government kept on asking me to fill more and more questionnaires about my situation and my history. I didn’t have anything to hide – I would answer their questions but they kept sending me more things to fill out. I wasn’t sure when it would end and what the result would be. Sometimes my mood was so low, I just felt like giving up. Even my daughter saw how stressful it was for me, and wondered if it was worth it for me to continue the process. Three times I almost decided to give up, but Project Genesis encouraged me to keep going. When you’re down and somebody is there to help you and give you moral support, that’s a very good feeling that money cannot buy.
The whole process ended up taking about nine months, but in the end, I received my pension! I will never forget Project Genesis’ encouragement and their help!”
Estrelita, Storefront service user